Support Center
Browse common questions below or contact our support team directly.
IPTV (Internet Protocol Television) allows you to stream live TV, movies, and series over the internet using your existing device. You don’t need a cable box. Simply install any compatible IPTV player app (such as IPTV Smarters, TiviMate, or IBO Player) on your device, enter the login details we provide, and start watching instantly.
Yes, absolutely. We prioritize your privacy and security. Our service uses advanced SSL encryption to protect your data. You can stream safely and anonymously without worrying about your ISP or third parties.
Almost instantly! Our system automatically sends your subscription details to your email within 5-15 minutes after payment. Please check your spam/junk folder if you don’t see it.
None at all. The price you see is the price you pay. There are no activation fees, no cancellation fees, and no long-term contracts. You pay as you go.
Yes. While we offer a Free Trial for you to test the service first, we also provide a 7-Day Money-Back Guarantee. If the service doesn’t work for you and we can’t fix it, we will issue a full refund.
Yes, you can install your account on as many devices as you like (Smart TV, Firestick, Phone, PC). However, our service is designed for 1 active connection at a time.
We recommend a minimum speed of 16 Mbps for standard streaming and 30 Mbps for HD channels. Our service uses advanced H.264 technology for the best compression and quality. While the average stream size is around 8 Mbps, the protocol requires extra bandwidth during channel switching to load images instantly. Having this extra speed ensures a smooth experience with no buffering.
In most regions, a VPN is not required to use our service. However, if you are located in Italy or Spain, we highly recommend using a VPN to ensure the best possible connection and avoid regional blocks.
Your subscription starts from the moment you receive your activation voucher in your email.
For example: David subscribed for 3 months on the evening of February 1st and received the activation voucher at 00:10 on February 2nd. David’s subscription starts at 00:10 on February 2nd and lasts for 3 months.
No. We do not set up automatic payments. All our plans are one-time purchases. When your subscription expires, it will simply end unless you choose to renew it manually. You are in full control of your billing.
Yes, we do. We provide EPG links for the majority of our channels.
Note: While we strive for full coverage, EPG availability may vary slightly depending on specific countries or channels.
Our website lists almost all channel lists. If you need a complete and detailed channel list, please contact us and we will help you.
We support almost all devices! Please visit our [Setup Guides] page.
For a smooth streaming experience, we recommend using www.speedtest.net to check your connection.
Minimum Requirements:
16 Mbps for HD content.
30 Mbps+ for 4K/FHD content.
Tip: Please test the speed on the actual device you are using for streaming.
While our servers maintain 99.9% uptime, temporary buffering can happen due to various reasons:
Internet Fluctuations: Your local internet speed might drop temporarily.
ISP Throttling: Your internet provider might be limiting streaming speed (a VPN can fix this).
Server Maintenance: We perform weekly server updates to ensure performance.
If a channel is down, please report it to us, and we will fix it ASAP.
Buffering is usually caused by a slow or unstable internet connection. Please try these steps:
Use Ethernet (LAN): Hardwiring your device to the router is always faster than Wi-Fi.
Refresh Router: Unplug your router for 30 seconds and plug it back in.
Clear Cache: Clear the cache of your IPTV app.
Pause Trick: Press “Pause” for 10-15 seconds, then press “Play”. This helps build a buffer cache.
We are committed to providing premium service at an affordable price. If a channel goes down, we will do our best to restore it immediately. Before reporting an issue, please follow these guidelines:
Wait a few minutes: We may be rebooting the server or switching sources. The channel often restores itself.
Check Scope: Is this happening on all channels? If so, the issue is likely on your end.
Reboot: Power off your Router and Streaming Device (Android Box/Firestick). Unplug them for 30 seconds before turning them back on.
Connection: Ensure you are connected via LAN (Ethernet) cable instead of Wi-Fi for stability.
Device Specs: Check if your device hardware is powerful enough to handle HD/4K streaming smoothly.
If your link isn’t loading, please follow these troubleshooting steps to isolate the issue:
Test on PC first (Important): Try opening your M3U link using VLC Media Player on a computer. If it works on VLC, it means our server is online, and the issue likely lies with your device or IPTV App configuration.
Check for Typos: Ensure you entered the URL exactly as sent. Watch out for hidden spaces at the beginning or end of the link.
Active Connections: Ensure you are not using the subscription on another device simultaneously (unless you have a multi-room plan).
Contact Us: If the link still doesn’t work on VLC, please contact our support team for a reset.
MAG boxes are strict with security. Please check the following:
MAC Address: Did you give us the correct MAC address? (It usually starts with 00:1A:79..). If it’s wrong, we cannot activate it.
Portal URL: Ensure you entered the correct Portal URL we sent you (check for typos).
Hard Reset: Try unplugging your MAG box and router for 1 minute.
Internet: MAG boxes work best with an Ethernet cable, not Wi-Fi.
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